FITODENTA TERMS & CONDITIONS
4 July 2023
GENERAL
These terms and conditions (the Terms) constitute an agreement between Fitodenta, UAB, registration number 305460265, registered domicile at Raudondvario pl. 148, 47175 Kaunas, Lithuania (the Seller) and you, based on which the Seller will make it possible for you to purchase goods (the Goods) or gift vouchers (the Gift Vouchers) sold at https://fitodenta.com/ online store (the Store).
You may communicate with the Seller using the following contact information:
Phone: +(370) 686 69366
Email address: info@fitodenta.com
Address: Raudondvario pl. 148, 47175 Kaunas, Lithuania
You have the right to purchase at the Store only if you have the capacity to enter into a binding agreement with the Seller under the applicable laws and agree to comply with these Terms and the applicable laws. If you are under 18 years of age, you may purchase at the Store only with the consent of your parents or other legitimate representatives. By placing an order, you confirm that you are 18 or more years of age or that you have the consent from your parents or other legitimate representatives.
PURCHASING
Whenever you visit the Store and select the Goods, a shopping cart will be created based on your choices.
Once the shopping cart has been created, you will have to enter the information necessary for the delivery of the Goods selected. Make sure that the submitted information is correct and that the ordered Goods comply with your wishes. You will have an option to correct errors, if any, before confirming the order. Personal data provided by you will be processed in accordance with the Privacy Policy.
You agree that by placing an order with the Store, you undertake to pay the price for the Goods indicated in the order. The price specified by the Store and on the order includes all taxes except for a delivery fee for the Goods, which will be additionally payable by you (unless otherwise specified by the Store). All prices at the Store and on the order are indicated in Euros.
You may pay for the Goods in the following ways: e-banking, credit card.
Payment must be made immediately after placing the order.
Following your confirmation of the order, the Seller will receive full information about the order. The order will be deemed placed when received by the Seller, which will mean, at the same time, an agreement made between you and the Seller. Nevertheless, the Seller’s obligation to carry out such agreement will not arise unless the Seller receives a payment service provider’s confirmation of payment for the Goods.
Once the order has been placed and paid for, an email letter will be sent to the address indicated by you to specify the Goods ordered and the details provided by you.
Having received the confirmation of payment for the Goods ordered, the Seller undertakes to carry out your order.
This part of the Terms is also applicable to purchase of the Gift Vouchers.
CHARACTERISTICS AND QUALITY OF THE GOODS
Characteristics of the Goods will be included in each description of the Goods provided at the Store. The Seller will seek to ensure that the Goods comply with the legal requirements and are suitable for their intended use.
By placing an order, you acknowledge being aware of the fact and understand that the colour, shape, or other features of the Goods on display at the Store may not coincide with the actual size, shape, or colour of the Goods due to the characteristics or settings of the monitor/other device being used by you. Such differences will not constitute defects of the Goods, except if such differences will be caused by the actions of the Seller or its related persons.
The Seller undertakes to deliver the Goods which correspond to the information given in the description of the Goods provided at the Store. The Seller also undertakes to provide you with the range and quantity of the Goods specified in the order but will not be held liable for any inaccuracies in the range or quantity of the Goods so delivered if such inaccuracies result from your failure to provide correct information in the order placed with the Seller.
DELIVERY OF GOODS
When placing orders for the Goods, you must select a mode of delivery and indicate a delivery address. Deliveries can be made by a courier, to pick-up points, by registered mail.
Please note that all delivery times are set as estimates. We always strive to deliver orders as soon as possible but sometimes deliveries may take longer due to high volume of orders or the availability of delivery service providers. Please check the information on the delivery status that is always updated by the Seller. Once your order has been shipped, you can check the delivery status by entering a tracking number in the service provider’s system.
If after having collected your purchase, you discover that it does not contain the Goods you have ordered, contact the Seller immediately.
The Goods will be packed depending on their nature to ensure their suitability for use upon delivery.
REPLACEMENT OR RETURN OF GOODS
Withdrawal within 14 days (applicable to consumers only)
If you purchase at the Store as a consumer (i.e., a natural person, who is acting outside the scope of an economic activity (trade, business, craft, etc.), you may return the Goods or the Gift Vouchers (as long as they have not been used) within 14 (fourteen) calendar days as of their receipt. Returns can be made without giving any reason, i.e., by exercising your right of withdrawal from a distance agreement as granted to you by the Lithuanian and EU laws.
If you withdraw from the contract, the returned Goods must be unused, undamaged, in the original packaging, with tags/labels, and be of merchantable quality.
If you wish to exercise this right, you must immediately, but in no event later than within 14 (fourteen) calendar days as of receipt of the Goods or the Gift Voucher, contact the Seller by email and attach a proof of purchase.
Upon withdrawal of the agreement, the Goods must be returned to the Seller at Raudondvario pl. 148, 47175 Kaunas, Lithuania and, in the case of a Gift Voucher, it and its data must be irretrievably deleted immediately, but in any event no later than within 14 (fourteen) calendar days after your notification of withdrawal sent to the Seller by e-mail. The set time frame for returns will be complied with if shipment of the Goods is made before the expiry of the 14 (fourteen) days’ period. The costs of return shipping of the Goods will be covered by you.
If you withdraw from the agreement, the Seller will, no later than within 14 (fourteen) calendar days as of your notification of withdrawal sent to the Seller by email, however not earlier than when the Seller receives the returned Goods (unless the Seller decides otherwise at its own discretion), refund the money you paid for the Goods or the Gift Voucher and the delivery of the Goods to your bank account.
Wholesalers and other purchasers who are not consumers do not have the right of withdrawal from the agreement, unless otherwise is clearly agreed with the Seller in written.
Return of defected Goods
The Goods are subject to the statutory warranty provided for in the laws of the Republic of Lithuania, i.e., the Seller is liable to the consumer for any non-compliance with the quality requirements of the Goods at the moment of delivery of the Goods and which became apparent no later than two years after the delivery of the Goods.
If the Goods purchased at the Store are not of satisfactory quality, you may in accordance with, and within the time-limits established by, the laws request that the Seller eliminate the defects free of charge or replace the defected Goods, or in cases established by applicable laws, request to reduce the price accordingly, or return the Goods.
If you are of the opinion that the Goods purchased at the Store are not of satisfactory quality and have detected defects, you must inform the Seller of it and of your choice of the remedy means by e-mail no later than within two months as of the date the defects have been detected. For this purpose you should provide the Seller with detailed description of the defect, indicate the time and circumstances in which the defect has been detected, attach pictures and other related information that will enable the Seller to determine the defect.
The purchaser’s rights related to the defected Goods are exercised in accordance with Articles 6.364(1)- 6.364(3) of the Civil Code of the Republic of Lithuania.
GIFT VOUCHERS
The Gift Vouchers are valid for the period indicated in them. The recipient of the Gift Voucher has to use the Gift Voucher at the Store, i.e., to settle for the Goods offered at the Store, within the time period indicated in the Gift Voucher. Upon failure to use the Gift Voucher within the time period indicated in it, the time period is not extended, the Gift Voucher expires, and no refunds are made for the Gift Voucher.
INTELLECTUAL PROPERTY
The Goods and Gift Vouchers bear trademarks and other identifiers that belong to the Seller and/or other parties and are protected by law. All intellectual property rights to the Goods and Gift Vouchers (their separate parts) also belong to the Seller and/or other parties.
Any trademarks and logos used by the Store, its domain name, the Store itself and its website (including any individual elements thereof, such as texts, photographs, drawings, and other material posted on the Store/the website) also presentation, image, design of any page of the Store/the website as well as all intellectual property rights to the same solely belong to the Seller and/or other parties. You agree not to reproduce, modify, or otherwise use that intellectual property without separate written consent of such property rights holder.
LIABILITY
You must provide the Seller with the requested information which must be accurate and complete. You are liable to ensure that the delivery address is indicated correctly.
The Seller’s liability for the quality and delivery of the Goods is the same as determined in the applicable laws and regulations.
You are responsible for protecting your log-in data in any event. However, if you have noticed any unauthorised use of your log-in data, contact the Seller immediately.
MODIFICATION AND DISCONTINUATION
The Seller will be free to modify these Terms from time to time. The latest (valid) version of the Terms will always be available at the Store. You must read the Terms then in effect before confirming your order. When confirmed, the order will be governed by the Terms in effect on the confirmation date.
The Seller will be allowed to stop selling online (close the Store) at any time. Such discontinuation of activity will not affect any sale and purchase agreement then in effect.
MISCELLANEOUS
The laws of the Republic of Lithuania will apply to the execution and interpretation of these Terms and of each sale and purchase agreement.
Any dispute, disagreement or claim arising out of, or in connection with, these Terms or any sale and purchase agreement concerned (including any breach, termination, or validity of the same) shall be settled by negotiation. If the parties fail to agree, disputes shall be settled in accordance with the laws of the Republic of Lithuania. The subject of out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Terms, is the State Consumer Rights Protection Authority (address: Vilniaus g. 25, LT-01402 Vilnius, tel. +37052626751, e-mail tarnyba@vvtat.lt; website http://www.vvtat.lt) or http://ec.europa.eu/odr/.
All notices and other communications relating to the purchase at the Store and to these Terms will be delivered via email (if to the Seller – at the email address indicated above, and if to you – at the email address given when placing your order).
If any provision of these Terms is or becomes invalid (either in whole or in part) that will not affect the validity of the remaining provisions.
These Terms were last updated on 4 July 2023.
FITODENTA TERMS AND CONDITIONS
GENERAL
These terms and conditions (Terms) constitute an agreement between UAB “Fitodenta”, registration number 305460265, registered office at Raudondvario pl. 148, 47175 Kaunas, Lithuania (Seller), and you, under which the Seller will provide you with the opportunity to purchase goods (Goods) or gift vouchers (Gift Vouchers) sold in the online store https://fitodenta.com/ (Store).
You may contact the Seller using the following contact details:
Telephone: +(370) 686 69366
Email: info@fitodenta.com
Address: Raudondvario pl. 148, 47175 Kaunas, Lithuania
You are entitled to make purchases in the Store only if, under applicable law, you have the legal capacity to enter into a binding agreement with the Seller and you agree to comply with these Terms and applicable law. If you are under 18 years of age, you may make purchases in the Store only with the consent of your parents or other legal representatives. By placing an order, you confirm that you are at least 18 years old or have the consent of your parents or other legal representatives.
PURCHASE
Each time you visit the Store and select Goods, a shopping cart will be created based on your selections.
Once the shopping cart has been created, you will be required to enter the information necessary for delivery of the selected Goods. Please ensure that the information provided is correct and that the Goods ordered correspond to your wishes. Before confirming the order, you will have an opportunity to correct any errors. The personal data you provide will be processed in accordance with the Privacy Policy.
You agree that, by placing an order in the Store, you undertake to pay the price of the Goods specified in the order. The price shown in the Store and in the order includes all taxes, except for the delivery charge for the Goods, which you will be required to pay additionally (unless otherwise stated in the Store). All prices in the Store and in the order are stated in euros.
You may pay for the Goods using the following methods: electronic banking or credit card.
Payment must be made immediately after the order is placed. Once you have confirmed the order, the Seller will receive the full details of the order. The order will be deemed placed when it is received by the Seller, which means that an agreement between you and the Seller will be concluded at that same time. However, the Seller’s obligation to perform such agreement will not arise until the Seller receives confirmation from the payment service provider that payment for the Goods has been made.
Once the order has been placed and paid for, an email specifying the Goods ordered and the details you provided will be sent to the email address you specified.
Upon receiving confirmation of payment for the Goods ordered, the Seller undertakes to fulfil your order.
This section of the Terms also applies to the purchase of Gift Vouchers.
CHARACTERISTICS AND QUALITY OF GOODS
The characteristics of the Goods will be specified in each description of the Goods provided in the Store. The Seller will seek to ensure that the Goods comply with legal requirements and are fit for their intended purpose.
By placing an order, you confirm that you know and understand that the colour, shape or other characteristics of the Goods displayed in the Store may differ from the actual size, shape or colour of the Goods due to the characteristics or settings of the monitor or other device you use. Such differences shall not be regarded as defects in the Goods, except where they result from the actions of the Seller or persons associated with the Seller.
The Seller undertakes to deliver Goods that conform to the description of the Goods provided in the Store. The Seller also undertakes to provide you with the assortment and quantity of Goods specified in the order, but shall not be liable for any inaccuracies in the assortment or quantity of Goods delivered where such inaccuracies result from your failure to provide correct information in the order submitted to the Seller.
DELIVERY OF GOODS
When placing an order for Goods, you must select a delivery method and specify the delivery address. Delivery may be made by courier, to collection points or by registered mail.
Please note that all delivery times are approximate. We always endeavour to deliver orders as quickly as possible; however, delivery may sometimes take longer due to a high volume of orders or the workload of delivery service providers. Please check the delivery status information, which the Seller updates regularly. Once your order has been dispatched, you will be able to check its delivery status by entering the tracking number in the service provider’s system.
If, upon collecting your purchase, you notice that any ordered Goods are missing, please contact the Seller immediately.
The Goods will be packaged with due regard to their nature in order to ensure that they remain fit for use at the time of delivery.
EXCHANGE OR RETURN OF GOODS
Withdrawal within 14 days (applicable to consumers only) If you purchase from the Store as a consumer (i.e. a natural person acting outside the scope of an economic activity (trade, business, craft, etc.)), you may return the Goods or Gift Vouchers (provided they have not been used) within 14 (fourteen) calendar days from the date of receipt. Goods may be returned without giving any reason, by exercising the right to withdraw from a distance contract granted under Lithuanian and EU law.
If you withdraw from the agreement, the returned Goods must be unused, undamaged, in their original packaging, with labels attached and fit for resale.
If you wish to exercise this right, you must contact the Seller by email without delay, but no later than within 14 (fourteen) calendar days from the date of receipt of the Goods or Gift Voucher, and attach proof of purchase.
Upon cancellation of the agreement, the Goods must be returned to the Seller at Raudondvario pl. 148, 47175 Kaunas, Lithuania; in the case of a Gift Voucher, the Gift Voucher and its details must be permanently deleted without delay, but in any event no later than within 14 (fourteen) calendar days from the date on which you email the Seller your notice of withdrawal. The prescribed return deadline will be deemed met if the Goods are dispatched before the end of the 14 (fourteen)-day period. You will bear the cost of returning the Goods.
If you withdraw from the agreement, the Seller will refund to your bank account the sums you paid for the Goods or Gift Voucher and for delivery of the Goods no later than within 14 (fourteen) calendar days from the date on which you email the Seller your notice of withdrawal, but not before the Seller receives the returned Goods (unless the Seller decides otherwise at its discretion).
Wholesalers and other buyers who are not consumers have no right to withdraw from the agreement unless otherwise expressly agreed with the Seller in writing.
Return of defective Goods
The Goods are covered by the statutory warranty provided for under the laws of the Republic of Lithuania; that is, the Seller is liable to the consumer for any non-conformity of the Goods with quality requirements existing at the time of delivery and becoming apparent no later than within two years from delivery of the Goods.
If the Goods purchased in the Store are not of satisfactory quality, you may, in accordance with the law and within the time limits laid down therein, require the Seller to remedy the defects free of charge or replace the defective Goods, or, in the cases provided for by applicable law, require an appropriate price reduction or return the Goods.
If you believe that the Goods purchased in the Store are not of satisfactory quality and have identified defects, you must inform the Seller by email of the defects and of your chosen remedy no later than within two months from the date on which the defects were identified. For this purpose, you should provide the Seller with a detailed description of the defect, specify the time and circumstances in which the defect was identified, and attach photographs and other relevant information enabling the Seller to identify the defect. The buyer’s rights relating to defective Goods shall be exercised in accordance with Article 6.364(1)-(3) of the Civil Code of the Republic of Lithuania.
GIFT VOUCHERS
Gift Vouchers are valid for the period stated on them. The recipient of a Gift Voucher must use it in the Store, i.e. use it to pay for Goods offered in the Store, within the period stated on the Gift Voucher. If a Gift Voucher is not used within the period stated on it, the period will not be extended, the Gift Voucher will expire and no refund will be issued for the Gift Voucher.
INTELLECTUAL PROPERTY
The Goods and Gift Vouchers bear trademarks and other identifiers that belong to the Seller and/or other parties and are protected by law. All intellectual property rights in the Goods and Gift Vouchers (including their individual components) also belong to the Seller and/or other parties.
All trademarks and logos used by the Store, its domain name, the Store itself and its website (including any individual elements thereof, such as texts, photographs, drawings and other material published in the Store/on the website), as well as the presentation, appearance and design of any page of the Store/website and all intellectual property rights therein belong exclusively to the Seller and/or other parties. You agree not to copy, modify or otherwise use this intellectual property without the separate written consent of the holder of the relevant proprietary rights.
LIABILITY
You must provide the Seller with the requested information, which must be accurate and complete. You are responsible for ensuring that the delivery address is specified correctly. The Seller’s liability for the quality and delivery of the Goods shall be as provided for in applicable laws and other legal acts.
You are responsible for safeguarding your login details in all circumstances. However, if you become aware of any unauthorised use of your login details, please contact the Seller immediately.
AMENDMENT AND TERMINATION
The Seller has the right to amend these Terms at any time. The latest (current) version of the Terms will always be available in the Store. Before confirming an order, you must read the Terms in force at that time. Once an order has been confirmed, it will be governed by the Terms in force on the date of confirmation of the order.
The Seller may discontinue online sales (close the Store) at any time. Such discontinuation will not affect sale and purchase agreements then in force.
MISCELLANEOUS
The laws of the Republic of Lithuania shall apply to the performance and interpretation of these Terms and each sale and purchase agreement.
Any disputes, disagreements or claims arising out of or relating to these Terms or any related sale and purchase agreement (including any breach, termination or validity thereof) shall be resolved through negotiation. If the parties fail to agree, disputes shall be resolved in accordance with the laws of the Republic of Lithuania. The out-of-court consumer dispute resolution body competent to resolve consumer disputes arising from these Terms is the State Consumer Rights Protection Authority (address: Vilniaus g. 25, LT-01402 Vilnius, tel. +37052626751, email tarnyba@vvtat.lt; website http://www.vvtat.lt) or http://ec.europa.eu/odr/. All notices and other information relating to purchases in the Store and these Terms will be sent by email (to the Seller at the email address specified above and to you at the email address specified when placing the order). If any provision of these Terms is or becomes invalid (in whole or in part), this shall not affect the validity of the remaining provisions.
These Terms were last updated on 4 July 2023.